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Dear Client
Thank you for looking at our site and showing an interest in our product. The next few pages will answer all the most frequently asked questions. I apologise if there is a lot of information on this page but we want to make available all the information possible.
Recently we are all having to tighten our belts. To assist you to purchase your needed product and to help generate more sales, for a limited period, we have reduced the Recommended Retail Price of our Baths.
As the Spanish representative for Witrac, a leading Global Walk in Bath manufacturer, we are determined to offer you not only the best designed and built Walk in Baths but also the best value for money Walk in Baths. We are nearly half the price of some other large National Walk in Bath Companies. We can even better the prices of the Companies associated with some well known Charities. Please obtain a price from any of our competitors and before you commit yourself ask us for a price to supply same bath. We can often save our clients £thousands.If you have looked at our Web Site or seen a Brochure you will realise that our Walk-in-Baths are quality products with a lot of unique features.
QUESTION
Why is the Regency bath so special?
ANSWER
The Regency is the only Walk in Baths for sale in the UK that is 42 inches high. This will give you an extra feeling of security when standing up to have a Shower and the Bath takes the same amount of water as a normal Bath . It is also, along with the Mayfair, are the only Walk in Bath built on a solid welded Stainless Steel Frame. It is not bolted together, like most are, it is welded. A bolted Frame will allow the Bath to twist and eventually it may leak through the door. In time it will also rust. We make the only Bath with 6 extra large 15mm wide Stainless Steel fully adjustable supporting legs. Experience has taught us that with thinner 8mm or 10mm legs when the Bath is dragged during the installation, they bend. This can cause the door not to fit correctly. The Regency Soaker comes with our foot operated Pop up Waste, optional Extension Panels, to fill in the small gap left after removing your existing Bath
QUESTION
What's different on the Mayfair?
ANSWER
The Frame on the Mayfair is fully adjustable to allow the door to fit perfectly. Not all floors are level and this is the most common reason why Walk in Baths leak. The adjustable frame adjuster overcomes this major problem when it arises, you will not see this adjuster on any other Walk in Bath . We make the only Bath without the use of wooden strengtheners on the bottom. We do not CUT COST when it comes to quality. All our Baths have six layers of Fibre-Glass on the bottom to strengthen them to an indestructible level. A section of wood running along the bottom or under the seat is a cost cutting exercise and will soon become damp and soft with the water condensation from the bathroom and it becomes very inefficient WE DO NOT USE THIS as it eventually could allow the Bath to twist and again you could have a leaking door
The Mayfair Soaker comes complete with its Toughened Glass Shower Screen and Stainless Steel Fittings and a Chain operated Waste .
NOTE
Please remember that the Regency and Mayfair are available as a Soaker or with the Hydro-Spa, as a Whirlpool Water model or the top of the range Dual with the Hydro-Spa and Whirlpool together. All the parts we use are top quality, reliable, proved and tested from well know manufacturers. Not cheap imports that are sold as the real thing at half the price. We want your Bath and it's fittings to last you your life time.
QUESTION
How are our baths so competitively priced?
ANSWER
The answer to this question is all about offering our Seniors, value for money. Wibtrac are the manufacturer. You are dealing direct with their Spanish representative who deals directly with the factory. There are no middlemen, we have no high TV Newspaper or Magazine ads to pay for and as we buy so much of our materials in large quantities we get the best purchasing prices. We pass this on to our clients. There are no high commission fees to pay out to self employed salesmen and as we own everything there are no high bank charges to pay back loans etc.
We believe a Walk-in-Bath is a necessity for a lot of people and should be affordable to everyone. They should not be treated as a luxury item only available to the advantaged few.
Wibtrac have built the company to the size it is by offering a professional service and ensuring you receive exceptionally good value for money. Finally, we only have personnel that really understand the needs of our clients and will have your interest at heart..
By now you will have realised how many unique features our Walk in Baths offer and what exceptional Value for Money we give you. Please read the specification in our downloadable brochure and you will see that our quality cannot be bettered.
How much are you saving against the quotations you have already received?
Beware when you contact other walk in bath companies in Spain .
Will they give you an exact price over the phone????
UNLIKELY! Most companies in Spain will try to make an appointment with you saying they need to do a survey and talk about their special offers. This is a ploy, once in they are all about hard sell.
Don't be fooled!
Please remember our unique features which safeguard your purchase, give you peace of mind and ensure you're bathing security.
The Regency is the only Walk in Baths for sale that is 42 inches high. This will give you an extra feeling of security when standing up to have a Shower and the Bath takes the same amount of water as your existing Bath, It is also the only Walk in Bath built on a solid welded Stainless Steel Frame. It is not bolted together, like most are, it is welded. A bolted Frame will allow the Bath to twist and eventually it may leak through the door. We make the only Bath with 6 extra large 15mm wide Stainless Steel fully adjustable supporting legs. Experience has taught us that with thinner legs when the Bath is dragged during the installation, they bend. This can cause the door not to fit correctly.
We make the only Bath without the use of wooden strengtheners on the bottom. We do not CUT COST when it comes to quality. All our Baths have six layers of Fibre-Glass on the bottom to strengthen them to an indestructible level. A section of wood running along the bottom or under the seat is a cost cutting exercise and will soon become damp and soft with the water condensation from the bathroom. It becomes very inefficient allowing the Bath to twist and again you could have a leaking door.
You also have the lifetime guarantee on the door seal and a two year guarantee on all our baths.
Please remember that you are dealing direct with ELM the Spanish representative for Wibtrac the Manufacturer, so you are buying a quality Walk in Bath at a very low price. You have worked too hard for too long to throw your money away. With an ELM Walk in Bath you are getting excellent value for Money.
QUESTION
How do I now if the bath is safe?
ANSWER
GLOBAL CERTIFICATIONS The most important aspect of your purchase is your safety. How safe is the Walk in Bath you are purchasing. Some people say that the Health and Safety Executive have gone too far with a lot of needless legislation. When it comes to the safe keeping of our clients we disagree with those sentiments. Every country in the World has its own Health and Safety Executive and they are all working towards making all the products that we purchase safer. Wibtrac is the only company in Europe that has all the Global Certifications that are required to meet all the new stringent product testing and Government testing requirements appertaining to a Walk in Bath . Some Walk in Bath companies may have one of these certifications. Wibtrac are proud to announce that we have them all. The certificated logos below will give you peace of mind that all our products have been tested to the highest required standards. Our products have been tested by appropriate government agencies to ensure they meet the high required standards.
It has cost us a lot of money to acquire these certifications which really does endorse our commitment to making a quality Walk in Bath that we can sell at an affordable price. We even have the USA UL testing certification. This is the hardest one to obtain because of all the product liability claims that are made. Before you buy a Walk in Bath please ask the supplier to show you the tested certification logo for that product. If they cannot show you it. Beware.!!!!
They should look like one of these below.
QUESTION
What is the delivery period?
ANSWER
The Regency and the Mayfair soaker are held in stock. The Whirlpool and the Dual are made to order and the lead time can be around 8 weeks. Before we build one of these models we would ask for a non-refundable 25% deposit.
QUESTION
How do I order my Walk in Bath ?
ANSWER
Either call us or send us an email and we will complete the order form on your behalf or you can mail us your order and we will do the rest. Should you have any questions please call us on +44 7766 690 676.
QUESTION
Can I cancel my order?
ANSWER
Yes. The consumer law allows you a 7 day cooling off period after you have placed your order. You need to notify us in writing.
QUESTION
How do I arrange my delivery?
ANSWER
This will be discussed when you place an order with ELM we will make the whole process as easy as possible for you, so let us do the worrying.
QUESTION
How long will it take to install my Walk in Bath ?
ANSWER
Usually the installation will only take one day. If you require a bathroom modification it may take longer.
QUESTION
How will I get my bath installed?
ANSWER
This is the good thing about purchasing your bath from ELM. There are always qualified local plumbers available and at a fraction of the cost of the normal Walk in Bath companies charge.By contacting your local plumber you will know who's going to do the job and not have to worry about who's going to turn up to do the install.
QUESTION
How long will my bath take to install?
ANSWER
Most walk in baths can be fitted into a standard bathroom within a day with minimal disruption to the home. Speak to your local plumber.
QUESTION
I have been told that after a while Walk in baths, because they have a steel frame, start to rust which weakens the Bath and leaves rusty coloured water marks on the floor and carpet.
ANSWER:
The most important part of any Walk in Bath is its Frame. It needs to be welded together, not bolted as a bolted frame can move; the frame must be substantial in size and of good quality.
All our competitors use a Steel Frame. What happens when you get water or condensation on Steel? it eventually rusts.
Our frame is Stainless Steel. It is the only Bath on the market with a Stainless Steel Frame. Stainless Steel does not rust, is stronger and gives you that feeling of longevity.
QUESTION
Are Walk in Bath Doors Water-Tight?
ANSWER
Yes, they are fully water-tight. Most walk in bath companies guarantee their door seal for 12 months. To us it's important that we give you peace of mind that your Bath will not leak so we offer a lifetime guarantee on the door seal. That's how confident we are
QUESTION
Should I buy a Short or Long Walk in Bath ?
ANSWER
You are after a Walk in Bath because you have a bathing difficulty. If you cannot lift your leg over the bath side, find it difficult to get up or lower yourself down and you are worried that you may slip then we would always recommend the upright bath with the fixed seat. This will be our Regency range. It will eliminate all those concerns. If you require a Walk in Bath that all the family can use then our Mayfair range is manufactured just for you. It is available in 1500mm and 1700mm lengths, will look like and replace your existing bath and has a door that can be on the left or right towards the tap end.
QUESTION
Should I buy a Walk in Bath with an inward or outward opening Walk in Bath door?
ANSWER
Inward swinging doors are considered by most experts to be superior to the outward opening walk in bath doors. The primary reason is that they offer a far better watertight seal. They are also more difficult to accidentally open. All our doors are inward opening
QUESTION
Should I buy a straight door or a curved door?
ANSWER
Always buy a curved door. It allows the door to close over the top of your legs whilst you remain sitting. With the straight door you have to either stand up or force your legs to one side, which can be painful, to close the door.
QUESTION
Will the Walk in Bath fit into my bathroom?
ANSWER
Our Walk in Baths are manufactured to similar dimensions as normal baths. There are several different designs of Walk in Baths and they are available in a variety different lengths. Our Regency and Mayfair range are 26.5 inches wide and will fit through all European doors. We are always available to speak through this with you or your plumber.
QUESTION
Can you use the Walk in Bath as a Shower?
ANSWER
A lot of our clients call our Regency and the Mayfair , the Walk in Shower Bath. The reason being that at the tap end there is a large standing flat area that is designed to enable those that want a shower to stand up and use it as a conventional shower. The advantage of taking a shower in the bath is that should you slip or fall the only place you could land is on the fixed seat. They tell us it's a lot safer than a conventional shower or even a wet room. Our slip resistance floor greatly adds to that feeling of security.
The greatest advantage is that you can shower whilst sitting down. Fix the Shower Head behind you at the seat end and enjoy the blissful feeling water cascading over your head and body.
If you do not want it over the head lower the wall mounting to your shoulder height.
The shower head can be hand held or wall mounted and the only item needed to complete the installation is a Shower Curtain which your installer can also provide.
QUESTION
What's the difference between a Mayfair and a regency?
ANSWER
The Regency Walk in Shower Bath. A complete integral unit offering, safety, comfort, peace of mind and there is no necessity to require a carer or helper. Your independence has returned and so has a reborn quality of life. With the Mayfair it's just like your existing Bath but with a door in the side. It comes complete with a Toughened Glass Shower Screen that will swing in and out. The Mayfair and the Regency really are Walk in Baths / Showers.
QUESTION
Do Walk In Baths need to have Thermostatic control/mixer?
ANSWER
The thermostatic temperature control device is plays a safety role as you will remain seated in the bath as it fills to a comfortable level. A Thermostatic mixer ensures that the water comes out at the perfect temperature for your own comfort. This is best discussed with your plumber for some people they are a good safety devise.
QUESTION
How long does a Walk in Bath take to fill?
ANSWER
It will fill at the same rate as your normal bath.
QUESTION
How long does a Walk in Bath take to empty?
ANSWER
A Walk in Bath should empty at the same rate as your existing bath.
QUESTION
Do Walk In Baths come with Hydrotherapy features?
ANSWER
All our Walk in Baths are available as a Soaker, an Air Hydro-Spa, a Water Whirlpool, or the Dual, Air & Water at very realistic prices.
QUESTION
What are the benefits of hydrotherapy features?
ANSWER
Improved relaxation, circulation, and relief from general aches and pains. Please view our link. Health benefits
QUESTION
What are Walk in Baths made of?
ANSWER
Walk in baths are made of either Acrylic or Fibreglass. Each has advantages and disadvantages. Typically, Fibreglass Walk in Baths are stronger, keep their sheen longer and do not fade like Acrylic models. This is the reason Boats, Yachts and Planes are made from Fibreglass. Acrylic models are more flexible and have been associated with leaking doors. Acrylic may be cheaper but when you have to replace your kitchen under your bathroom because of a leaking door it's not so cheap then. All Wibtrac Walk in Baths are made with Fibreglass.
QUESTION
Will I have to Pay IVA?
ANSWER
Unless you have an IVA exemption for this product you will have to pay VAT. |
